How Snyder's-Lance Transformed its Plant Into High Performance Work System

The Charlotte, N.C., site of Snyder's-Lance began operations in the 1960s and was expanded twice since to more than 1 million sq. ft.

In August 2008, Greg Flickinger left General Mills after nine years to become director of manufacturing for Charlotte to build from scratch the kind of high-performance workforce he led at General Mills' Covington, Ga., cereal plant.

Now overseeing corporate manufacturing and engineering, he was kind enough to share some insights on how teams work in Charlotte, with primary emphasis on the bakery, which produces more than 85 percent of the product coming from the site.